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SAT Japan Warranty

Buying a used car from overseas comes with a fair share of uncertainty. You are spending your money on a vehicle you have never physically seen, and the thought of it arriving damaged or with mechanical problems is enough to keep anyone on edge. That is exactly why we created the SAT Japan Warranty, which covers mechanical faults, physical damage, and missing items that may be present when your car arrives at the destination port or at the agreed delivery point.

What Does the SAT Japan Warranty Cover?

The warranty covers a wide range of problems that could affect your vehicle during the shipping and handling process. Here are the categories we protect you against:

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Partial Damage

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Breakage / Dents

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Engine Issues

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Transmission Issues

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Electrical Issues

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Missing Items

In simple terms, if your vehicle arrives with a cracked bumper, an engine that will not start, a faulty alternator, a transmission that grinds, or parts that were there before shipping but are now missing, you are covered.

Note: Items that wear out naturally over time, things like brake pads, wiper blades, batteries, light bulbs, and tyres are not covered.

How Much Are You Covered For?

The maximum amount we can reimburse depends on the FOB price of your vehicle. We evaluate the repair method and materials needed, and the compensation is capped according to the following table. For example, if you purchased a vehicle at an FOB price of $2,500 and it arrives with transmission issues, your repair reimbursement can go up to $2,500. If your vehicle cost $6,000, the maximum coverage is capped at $3,999 regardless of the actual repair bill.

Vehicle FOB Price Maximum Coverage
FOB Price Below $500 Up to $210
FOB Price Between $501 and $3,999 Up to the Original FOB Price
FOB Price of $4,000 or More Up to $3,999

How to Report an Issue

We have designed a clear, step by step process to make sure every claim is handled properly and fairly. Here is what you need to do if something is wrong with your vehicle when it arrives.

Step 1: Contact Us Within 48 Hours

As soon as you collect your vehicle and notice any problem, get in touch with us. You have a window of two days (48 hours) from the moment you pick up the car to report the issue. Email us directly at [email protected] or [email protected] with the following:

  1. Photos of the vehicle that clearly show the damage or the exact spot where a missing item was supposed to be. If the issue is mechanical (engine, transmission, electrical), video evidence is mandatory. We need to see and hear the symptoms to assess your case properly.
  2. A written repair estimate from a professional garage or workshop. This needs to be an official document from the mechanic, not a casual email saying something like "my mechanic told me it will cost $50 to fix." That will not be accepted.
  3. A completed Damage Report form. We will send you this form when you contact us, or you can request it ahead of time.
  4. A Port's Report from the port authority at your destination. This is the official record from the port confirming the condition of the vehicle upon arrival.

Note: Do not remove any parts from the vehicle before reporting the problem to us. And do not go ahead with any repairs on your own. If you repair the vehicle without our approval, we will not be able to reimburse you. Wait for us to review your case first.

Step 2: We Assess Your Claim

Once we have received everything listed above, your case is escalated internally for assessment. Our support team typically reviews each claim within 2 to 3 business days. We may reach out to you during this time if we need additional photos, videos, or clarification on any detail. Once the review is complete, we will email you the result.

Step 3: Repair Begins

If your claim is approved, we will give you the green light to proceed with the repair. After the work is finished, you will need to send us photos and videos confirming that the approved repairs have been completed. This is a necessary step before we can move forward with reimbursement. We cannot issue any payment before the repair is done.

Step 4: You Get Reimbursed

After we review the evidence of completed repairs and confirm everything matches what was approved, we will walk you through the reimbursement process. The compensation amount is based on the scope of repairs we initially approved and is subject to the maximum coverage limits described above.

SAT Japan Warranty vs. Marine Insurance

These two protections exist for very different reasons, and it is worth understanding the distinction so you know exactly where you stand.
Marine Insurance protects you against catastrophic losses that happen while the vehicle is on the shipping vessel such as ship sinking, severe storm damage, or other unpredictable events caused by natural disasters. It only applies during the sea voyage itself.

The SAT Japan Warranty is a completely separate layer of protection. It begins after the vehicle has arrived. If your car reaches the port or the agreed delivery point and you find mechanical faults, physical damage, or missing parts, this is the warranty that covers you. The two services complement each other, but they do not overlap.

Frequently Asked Questions

All issues are covered except the items on our Expendable Exemption List. That means engine problems, transmission faults, electrical failures, body damage, and missing parts are all within scope. The full list of what qualifies as expendable is available in the SAT Japan Warranty Terms and Conditions.

You have 48 hours from the moment you collect your vehicle at the port or receive it at the agreed delivery point. This window is strict, so inspect your vehicle as soon as possible after collection.

No. If you go ahead with repairs before we approve the claim, the cost will not be eligible for reimbursement. Always wait for written confirmation from our team before authorizing any work at the workshop.

Most cases are reviewed within 2 to 3 business days after we receive all the required documents and evidence. More complex situations may take a bit longer, especially if we need to request additional information from you.

SAT Japan evaluates the appropriate repair approach, materials, and cost. The final reimbursement amount is determined at our discretion and is subject to the maximum coverage limits based on your vehicle’s FOB price.

Physical damage such as dents, scratches beyond normal wear, broken parts, or bent components is also covered under the warranty. Just make sure you document everything with clear photos and report it within the 48-hour window.

Reach out to us at [email protected] or [email protected]. Our team is available Monday to Friday, 8:30 AM to 7:00 PM Japan Standard Time. We will guide you through every step of the process.

Frequently Asked Questions

All issues are covered except the items on our Expendable Exemption List. That means engine problems, transmission faults, electrical failures, body damage, and missing parts are all within scope. The full list of what qualifies as expendable is available in the SAT Japan Warranty Terms and Conditions.

You have 48 hours from the moment you collect your vehicle at the port or receive it at the agreed delivery point. This window is strict, so inspect your vehicle as soon as possible after collection.

No. If you go ahead with repairs before we approve the claim, the cost will not be eligible for reimbursement. Always wait for written confirmation from our team before authorizing any work at the workshop.

Most cases are reviewed within 2 to 3 business days after we receive all the required documents and evidence. More complex situations may take a bit longer, especially if we need to request additional information from you.

SAT Japan evaluates the appropriate repair approach, materials, and cost. The final reimbursement amount is determined at our discretion and is subject to the maximum coverage limits based on your vehicle’s FOB price.

Physical damage such as dents, scratches beyond normal wear, broken parts, or bent components is also covered under the warranty. Just make sure you document everything with clear photos and report it within the 48-hour window.

Reach out to us at [email protected] or [email protected]. Our team is available Monday to Friday, 8:30 AM to 7:00 PM Japan Standard Time. We will guide you through every step of the process.