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Benefits of SAT
Car Insurance

Our policy fully covers your repair bills for any delivery
accidents that might occur (up to the value of the vehicle).

What Does SAT Car Insurance Cover?

We take pride in providing top-notch Japanese car-selling
services to customers around the globe.

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How to Report an Issue to Us?

Here is a Step-by-Step Guide on How You Can Report a Vehicle Repair Issue to us

Connect With Our Customer Service Department.

Contact us within two days (48 hours) of collecting the vehicle. The company shall bear no responsibility for any delays in reporting.

Provide Evidence To Back Up Your Claim

  • Submit pictures and videos of the automobile demonstrating any harm, missing pieces, or mechanical problems with the vehicle; it is essential for validating the vehicle's existing flaws.
  • Provide a repair estimate written by a professional mechanic or technician outlining necessary repairs to your vehicle.
  • Email text of hear-say (email should contain the mechanic's insights regarding the repair issue.)
  • Fill out the damage report and send it to satjapan.co (Report Link) (add report link)
  • Based on your registered complaint, a case report is created.

Important:

Do not remove any part of the vehicle before notifying us and proceed with the repair of your vehicle, as we need to assess the issue before approving a refund.

After receiving the evidence, your car concerns will be referred to an internal evaluation. We will notify you of the assessment results through E-mail.

If a sales team approves the damage claim,  compensation is negotiated among the sales team and the authority, depending upon the severity of the case.

Our customer service department collects your registered complaint and reaches out to you.

Once we confirm that the approved repairs have been completed, we will guide you in obtaining your reimbursement. The amount of compensation differs from case to case.

Please Note: SAT cannot reimburse prior to the repair.

We have crafted an unrivaled Japanese imported car insurance package to protect your investment while offering benefits.

Coverage for Small Damages
May Be Exempted

Our insurance policy is designed to protect our clients from significant financial losses. However, minor damages such as scratches, dents, and other minor abrasions are considered low-risk issues and do not cause a substantial financial burden on the policyholder. As a result, it might be excluded from the coverage policy. Please refer to our terms and documentation policy for further details.
Please refer to our terms and documentation policy for further details.