Our policy fully covers your repair bills for any delivery
accidents that might occur (up to the value of the vehicle).
We take pride in providing top-notch Japanese car-selling
services to customers around the globe.
Here is a Step-by-Step Guide on How You Can Report a Vehicle Repair Issue to us
Connect With Our Customer Service Department.
Contact us within two days (48 hours) of collecting the vehicle. The company shall bear no responsibility for any delays in reporting.
Provide Evidence To Back Up Your Claim
Do not remove any part of the vehicle before notifying us and proceed with the repair of your vehicle, as we need to assess the issue before approving a refund.
After receiving the evidence, your car concerns will be referred to an internal evaluation. We will notify you of the assessment results through E-mail.
If a sales team approves the damage claim, compensation is negotiated among the sales team and the authority, depending upon the severity of the case.
Our customer service department collects your registered complaint and reaches out to you.
Once we confirm that the approved repairs have been completed, we will guide you in obtaining your reimbursement. The amount of compensation differs from case to case.
Please Note: SAT cannot reimburse prior to the repair.
We have crafted an unrivaled Japanese imported car insurance package to protect your investment while offering benefits.