Introduction

The following terms and conditions apply to all customers who avail SAT Japan's offered services on any online platform, website, or mobile app. Beware that authorizing an online payment to SAT Japan will be deemed an acceptance of all terms and conditions. We reserve all rights to revise and amend these terms and conditions without prior notice; agreeing with the terms and conditions means you comply with the revision of these terms and conditions. It is the sole responsibility of the user to read the terms and conditions before availing any of our services.

Key Terms and Conditions

1. Payments will be made through any of the following online payment services: Debit Card, Credit Card, Mobile Wallets, PayPal, Net Banking, Online Transactions, and any other digital payment routes. Users must get in touch with SAT Japan's sales team to be guided on the payment process.
2. If a customer has taken our insurance service and finds additional faults in their vehicle, other than the ones mentioned in the inspection report or vehicle history report, we take full responsibility for compensation upto the value of damages found.
3. It is the user's sole responsibility to ensure they enter the right transaction or bank details at the time of payment; SAT Japan does not take responsibility for such technical errors.
4. The user agrees that his/her personal information and transactional data may be subject to hacking, theft, fraud, or misuse. The payment service providers or SAT Japan do not control your payment information
5. The customer agrees and confirms that when they warrant a payment transaction, they will provide the right personal payment and bank details.
6. The user is responsible for ensuring that the account provided for payment details is properly functioning and has sufficient funds for the online transaction.

Refund Policy

Written below are the instances where SAT Japan will be liable to refund the customer’s online transactions.

• If under unforeseen circumstances an automobile is not delivered to the customer, they can raise a dispute and gain a full refund. Keep in mind that all refunds, once they have been initiated, will typically take 5 business days to be returned.
• If a customer has taken our insurance service and finds additional faults in their vehicle, other than the ones mentioned in the inspection report or vehicle history report, we take full respoonsility for compensation upto the value of damages found.
• Only customers who submit a dispute for their vehicle in the first two days after delivery will be entertained by the refund policy.
• In case a customer pays for the reservation of a vehicle and does not go through with the final purchase, SAT Japan agrees to refund the reservation fee completely.
• If a user has paid the reservation fee for one vehicle and he/she decides to purchase another car, their reservation can be shifted from one model to another.
• As stated in our insurance policy, in the case of any additional damages to the vehicle during the time of transport or delivery, SAT Japan takes responsibility for refunding any damage up to the cost of the vehicle.
• To avail the insurance refund, users must provide sufficient evidence on the damage claim and after we approve of the damages, they will be covered and refunded.
• However, the user must agree to not fabricate damage to receive the refund amount. Additionally, minor damages such as scratches and dents are not covered by the insurance policy and will not be reimbursed.